FAQ

Have a question?

What products do you sell?

We specialize in high-quality vaporizers, bongs, and accessories sourced from trusted Global partners. Our selection includes premium brands known for durability, performance, and design.

Is my product in stock?

Yes, we sync up with our warehouse multiple times a day to ensure our inventory is up to date.

Where do you ship?

We currently ship across the Europe (except UK and Switzerland).

Do you offer discount codes?

Yes of course! Sign up to our mailing list to be the first for any discount codes.

Do you offer free shipping

Yes! Free shipping when you spend 100 EUR or more for mainland Europe.

How long will my order take to arrive?

Most orders are processed the same business day, meaning you receive it within 1-2 days. We do not process orders on weekends or public holidays.

I've placed an order, can I cancel it?

If your order has already been shipped, unfortunately we cannot change it - it's recommended to try and call UPS.

If we have not shipped your order yet, we can make the change.

I've placed an order, but received no confirmation e-mail?

Please reach out to us at hello@amsterdaze.com or via live chat and we can check.

Do you offer discreet packaging?

Yes. All orders are shipped in plain, discreet packaging with no mention of the contents on the outside.

Are your products legal in my country?

We encourage all customers to check the local regulations in their country before purchasing. Amsterdaze is not responsible for orders confiscated due to legal restrictions.

Do you offer returns or refunds?

Yes. If your item arrives damaged or defective, please contact us within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on used products unless faulty.

Do you have a store in Amsterdam?

Not at the moment, but expect an announcement in December 2025.

How can I contact customer support?

You can reach us anytime at hello@amsterdaze.com or through our live chat during business hours.

Your Questions, Answered.